Where is my order coming from?
It will be shipped from one of our warehouses in Chicago, DC, or Denver.
1320 4th St NE
Washington, DC, 20002
When will my order ship?
How long do the different shipping options take?
Do you ship internationally?
Am I responsible for duties & taxes if I'm purchasing from overseas?
How can I track my order?
Once your order ships, you will receive an email with tracking information. You may also contact us if you have any questions regarding order status
Can I cancel my order?
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
How do I return my purchase?
Joseyseller hope you enjoy your purchase, but if you need to make a return, simply initiate a returns request by contacting our customer service team at email@example.com
Our return policy is as follows:
- Return requests must be submitted within 3 days from delivery date for US orders; 7 days for China orders; and 14 days for rest of world.
- Items must be unworn, unused, unwashed and in the original condition received.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- All items purchased during a promotional period are final sale.