Where is my order coming from?
It will be shipped from one of our warehouses in Chicago, DC, or Denver.
Return Address
Joseyseller
1320 4th St NE
Apt.510
Washington, DC, 20002
When will my order ship?
Orders may take up to 7 business days to process prior to shipment. Additional time may be required during promotional periods and holidays.
We ship orders Monday through Saturday, except on the following U.S. holidays- Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day.
How long do the different shipping options take?
After the 1-10 day order processing time, shipping times depend on the method chosen at checkout as well as on the exact delivery address. With ground shipping, an order may take 4-7 business days to arrive after processing. With 2-day shipping, packages typically arrive within two business days after processing.
International orders typically arrive to their country of destination within 7-10 business days, however, customs processing times will vary by country.
Do you ship internationally?
Am I responsible for duties & taxes if I'm purchasing from overseas?
All duties and taxes are the sole responsibility of the customer. For international customers, please use the country selector at the top left of the navigation bar to ensure accurate currency conversion and duties & taxes calculation.
We ship DDP (Delivery Duties Paid) to most destinations worldwide, which means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
If a DDU (Delivery Duties Unpaid) destination is selected, the price you pay to Stadium Goods will exclude all relevant import duties and sales taxes. As the recipient, you'll need to instead pay these directly to our carrier to release your order from customs upon arrival.
How can I track my order?
Once your order ships, you will receive an email with tracking information. You may also contact us if you have any questions regarding order status
Can I cancel my order?
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
How do I return my purchase?
Joseyseller hope you enjoy your purchase, but if you need to make a return, simply initiate a returns request by contacting our customer service team at info@joseyseller.com
Our return policy is as follows:
- Return requests must be submitted within 3 days from delivery date for US orders; 7 days for China orders; and 14 days for rest of world.
- Items must be unworn, unused, unwashed and in the original condition received.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- All items purchased during a promotional period are final sale.
Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device
