Where and when did we start
Joseyseller were founded in November 2010 in Chicago, IL with the goal to provide customers the opportunity to purchase authentic sneakers at a competitive price all while receiving outstanding customer service.
What are we doing now
Joseyseller have now evolved into a sneaker platform with branches in Washington DC, Chicago IL, and Denver CO.
Joseyseller buys 100s of products purchased from authorized retailers(Foot Locker, Finish Line, Snipes, etc)
Sneaker Release Date Calendar for all upcoming sneakers
Blog Posts about the hottest topics in the sneaker community
Are our shoes authentic?
Yes all shoes are brand new and 100% authentic. All shoes are purchased from authorized retailers(Foot Locker, Finish Line, Snipes, etc) and Joseyseller can provide receipt for purchase upon request.
Are shoes Brand new?
Yes all shoes Joseyseller sell are brand new and never before worn.
Why was my order cancelled?
An order can be cancelled for a variety of reasons. One reason is because Joseyseller could not verify the payment details provided. In these instances, Joseyseller invites you to place your order again using a verified alternative payment method. May also cancel your order if an item(s) within your order become unavailable prior to preparing your order for shipment. For all cancelled orders, a full refund of the item(s) will go back to your original form of payment.
I’d like to make a bulk purchase - who should I contact?
For bulk purchases please email email@example.com or text 202-796-3607.
How do I contact Joseyseller
DM on instagram or facebook
Shipping and Returns
Where is my order coming from?
It will be shipped from one of our warehouses in Chicago, DC, or Denver.
1320 4th St NE
Washington, DC, 20002
When will my order ship?
How long do the different shipping options take?
Do you ship internationally?
Am I responsible for duties & taxes if I'm purchasing from overseas?
How can I track my order?
Once your order ships, you will receive an email with tracking information. You may also contact us if you have any questions regarding order status
Can I cancel my order?
We do not accept order cancellation requests as our fulfillment process begins once an order is placed. All confirmed orders will be subject to our standard return policy.
How do I return my purchase?
Joseyseller hope you enjoy your purchase, but if you need to make a return, simply initiate a returns request by contacting our customer service team at firstname.lastname@example.org
Our return policy is as follows:
- Return requests must be submitted within 3 days from delivery date for US orders; 7 days for China orders; and 14 days for rest of world.
- Items must be unworn, unused, unwashed and in the original condition received.
- Footwear must be returned in the original box provided, and packaged inside a protective shipping box.
- All items purchased during a promotional period are final sale.
I received confirmation that my return has been delivered. When will I receive my refund?
Please allow 14 business days to inspect your returned item(s) and process a refund back to your original form of payment.